Compensation: Commission-based compensation

Benefits Offered: discussed at interview

Employment Type: Full-Time

Description of Duties:

The Sales Inspector provides core business support by creating revenue through sales generated:

• By effective marketing of products and services
• Coordination of service account initiation
• Explanation of services to be rendered, including treatment methods
• Perform accurate termite inspections
• Collection of fees for services rendered
• Follow up to ensure customer satisfaction
• Compensation for this position is commission only
• Commission percentage is derived from a graduated scale based on dollar value of annualized service sold, completed and collected monthly.
• The Sales Inspector reports to the Sales Manager daily

Daily: 

• Do your best, do what’s right and treat others the way you want to be treated
• Exercise diligence in scheduling inspections and sales calls – Work Smart
• Paperwork must be accurately completed and turned in to Sales Manager
• Make follow-up calls on all outstanding proposals
• Cloverleaf all current termite and rodent work

Weekly: 

• Wash, vacuum and check tire pressure on assigned fleet vehicle
• Develop relationships by visiting five new Realtors

• The Sales Inspector position requires a 3-5 year successful background in sales, preferably in the pest control industry.
• Expected to self-initiate outside sales training to fine-tune selling skills (i.e. books, tapes, seminars, online courses re: sales)
• A thorough understanding of the dynamics of sales strategies as defined by the Sales Manager.
• All identification cardholders are required to complete minimum state-mandated continuing education annually.

• The Sales Inspector requires frequent travel within designated service areas.
• Because this outside sales position requires driving a Company vehicle, a clean MVR is required
• Inspections may necessitate crawling through attics and sub-floor crawl spaces.
• While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell.
• Specific vision abilities required by this job include: Close vision
• The ability to use equipment such as ladders, flashlights, drills and PPE. The employee must occasionally lift and/or move up to 50 pounds.
• The Sales Inspector exercises great discretion in scheduling inspections and sales calls and is only limited to his/her own initiative. Minimum acceptable standards for performance are established by the Sales Manager.

The SWAT Tech is primarily responsible for commercial and condo Pest Control accounts, (assist with annual renewal inspections, termite control, rodent control, wildlife control and all other services when needed), effective marketing and upgrade sales of additional products and services, coordination of additional services needed, explanation of services to be rendered including treatment methods, efficient routing/scheduling of inspections, collection of fees for services rendered, customer relations, surveying customers for satisfaction, company vehicle upkeep, and ensuring office workspace utilized for the aforementioned is kept neat and clean. 

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service – Responds promptly to customer needs, normally within 24 hours.
Communication – Listens and gets clarification, communicates internally with GNPS staff and externally with customers clearly and consistently in a timely manner
Attendance/Punctuality – Is consistently at work and on time. (Check in no later than 0730 and leaving  office no later than 0800), and arrives at first and all appointments on time!
Dependability – Follows instructions, responds to management direction. Keeps all necessary products / supplies, equipment and paperwork on hand.                                                                 
Appearance – Always wearing uniform, neat and clean, well groomed.

The SWAT Tech must have previous experience in termite, pest, rodent and wildlife control inspections and solutions, including an understanding of pest, termite, rodent and wildlife management strategies, chemical applications and safety procedures, effective marketing solutions, and an understanding of the dynamics of sales strategies as defined by the Sales Manager. Each SWAT Tech must complete minimum state mandated continuing education requirements annually.

Work conditions vary based on service being conducted, ranging from working in small attic spaces, to exterior applications. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The ability to apply any and all treatments used by GNPS. While performing the duties of this job, the employee is required to see, talk and hear. The employee is required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell. The ability to use equipment such as, ladders, flashlights, drills and PPE.  The employee must occasionally lift and/or move up to 75 pounds at least once per daily shift. Specific vision abilities required by this job include Close vision.
 
The SWAT Tech works in all service areas, thus requiring frequent travel and outside work.  Inspections and work may necessitate crawling through attics and sub-floor crawl spaces.  Minimum acceptable standards for performance are established by the Service Manager.

Non-Exempt

Compensation is commensurate with experience in industry.

This position requires a clean driving record.

• Work conditions vary based on service being conducted, with examples ranging from working in small attic spaces, to exterior applications on large residences or commercial buildings.
• Frequent travel and outside work is required.
• The ability to apply any and all treatments used by GNPS. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell.
• The ability to use equipment such as, ladders, flashlights, drills and PPE. The employee must occasionally lift and/or move up to 75 pounds.
• Specific vision abilities required by this job include: Close vision.

Supervision Exercised:

The Service Technician has no direct supervisory duties but may on occasion provide mentoring or training to new technicians.

The Customer Service Representative (CSR) performs secretarial and general office work to assist with administrative duties. Responsibilities include, but are not limited to, answering phones, tracking information in relational databases, scheduling of work assignments, collections and billing, filing necessary contracts and paperwork, maintaining a clean office environment for clerical areas, and general office support. The Customer Service Representative frequently requires the prioritization of conflicting appointments, interaction with key industry representatives, and often requires tactful responses to complainants to assist in conflict resolution. The Customer Service Representative reports directly to the Customer Service Manager.

• Critical-Thinking skills: These skills are required as the CSR will need to devise plans of action and assess those plans daily to ensure quality of customer service.
• Problem-Solving Skills: The CSR will need to be ready when problems arise, or be ready to anticipate problems before they happen.
• Communication Skills: The CSR will need to communicate with co-workers and customers on a regular basis.
• Organizational Skills: Multiple services, people and many moving pieces will require CSR to be excellent at multi-tasking.
• Proactive communication with customers via telephone, e-mail, or regular mail; managing database records; running various reports.
• Maintains solid customer relationships by handling their questions and concerns with speed, accuracy, and professionalism.
• Strong research skills are required to trouble-shoot customer problems.
• Processing customer payments via checks and credit cards. 
• Additional duties as required

 CSR needs to have good working knowledge of Microsoft Office. Experience in Pest Control and use of ServeSuite software is a plus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

• High school diploma or equivalent
• 3 years minimum experience working in an office setting to include: Microsoft Office suite, multi-line phones and office equipment. Pest Control industry experience is preferred.