The account manager provides core business support by creating revenue through sales generated:

• By effective marketing of products and services
• Coordination of service account initiation
• Explanation of services to be rendered, including treatment methods
• Perform accurate termite inspections
• Collection of fees for services rendered
• Follow up to insure customer satisfaction
• Discretion is needed when negotiating prices to insure company viability
• Compensation for this position is commission only
• Commission percentage is derived from a graduated scale based on dollar value of annualized service sold, completed and collected monthly.
• The Account Manager reports to the Sales Manager daily

Daily:

• Do your best, do what’s right and treat others the way you want to be treated
• Must exercise discipline in scheduling inspections and sales calls
• Have a written plan for your work and work your written plan
• Required to report to the office each morning prepared to review the previous day’s sales and KPI’s
• Paper work must be accurately complete and turned in to Sales Manager
• Make follow-up calls on all outstanding proposals
• Cloverleaf all current termite and rodent work
• Minimum of six documented selling opportunities per day required

Weekly:

• Wash, vacuum and check tire pressure on assigned fleet vehicle
• Develop relationship by visiting five new WDO sources each week (i.e. Realtors)

Monthly:

• Ride with your teammate tech(s) for at least half a day
• Sales goals are expected to be met. If goals not met for three consecutive months, termination will be recommended.

Education, Training, and Experience:

• The Account Manager position requires a 3-5 year successful background in sales, preferably in the pest control industry.
• Expected to self-initiate outside sales training to fine tune selling skills (i.e. books, tapes, seminars, online courses re: sales)
• A thorough understanding of the dynamics of sales strategies as defined by the Sales Manager.
• All identification card holders are required to complete minimum state mandated continuing education annually.

Working Conditions:

• The Account Manager requires frequent travel within designated service areas.
• Because this outside sales position requires extensive drive time, a clean MVR is required
• Inspections may necessitate crawling through attics and sub-floor crawl spaces.
• Listen for ministry/mission opportunities
• While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell.
• Specific vision abilities required by this job include: Close vision
• The ability to use equipment such as, ladders, flashlights, drills and PPE.  The employee must occasionally lift and/or move up to 50 pounds.
• The Account Manager exercises great discretion in scheduling inspections and sales calls and is only limited to his/her own initiative.  Minimum acceptable standards for performance are established by the Sales Manager.

Exemption Status: Non-Exempt

• The Account Manager position requires a 3-5 year successful background in sales, preferably in the pest control industry.
• Expected to self-initiate outside sales training to fine tune selling skills (i.e. books, tapes, seminars, online courses re: sales)
• A thorough understanding of the dynamics of sales strategies as defined by the Sales Manager.
• All identification card holders are required to complete minimum state mandated continuing education annually.

 

• The Account Manager requires frequent travel within designated service areas.
• Because this outside sales position requires extensive drive time, a clean MVR is required
• Inspections may necessitate crawling through attics and sub-floor crawl spaces.
• Listen for ministry/mission opportunities
• While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell.
• Specific vision abilities required by this job include: Close vision
• The ability to use equipment such as, ladders, flashlights, drills and PPE.  The employee must occasionally lift and/or move up to 50 pounds.
• The Account Manager exercises great discretion in scheduling inspections and sales calls and is only limited to his/her own initiative.  Minimum acceptable standards for performance are established by the Sales Manager.

Supervision Exercised:

The Sales Representative has no direct supervisory responsibilities but may provide advice or training to staff as required.

Exemption Status: Non-Exempt

The SWAT Tech is primarily responsible for annual rodent renewal inspections, termite control, rodent control, wildlife control and all other services (assist with Pest Control as needed), effective marketing and upgrade sales of additional products and services, coordination of additional services needed, explanation of services to be rendered including treatment methods, efficient routing/scheduling of inspections, collection of fees for services rendered  customer relations, surveying customers for satisfaction, company vehicle upkeep, and ensuring office workspace utilized for the aforementioned is kept neat and clean.

To perform the job successfully, an individual should demonstrate the following competencies:

 

Customer Service – Responds promptly to customer needs, normally within 24 hours.

Communication – Listens and gets clarification, communicates internally with GNPS staff and externally with customers clearly and consistently in a timely manner

Attendance/Punctuality – Is consistently at work and on time. (Check in no later than 0730 and leaving       office no later than 0800), and arrives at first and all appointments on time!

Dependability – Follows instructions, responds to management direction. Keeps all necessary products / supplies, equipment and paperwork on hand.

Paperwork – All paperwork, service tickets and/or new sales agreements, are to be turned into the office  EVERY day without exception!  

Teamwork – Works together as a team to fulfill every customer’s needs.  Afternoon check in with scheduler and manager to ensure all daily work is complete, or rescheduled if not, before end of work day.

Appearance – Always wearing GNPS uniform, neat and clean, well groomed.

The SWAT Tech must have extensive experience in termite, pest, rodent and wildlife control inspections and solutions, including an understanding of pest, termite, rodent and wildlife management strategies, chemical applications and safety procedures, effective marketing solutions, and an understanding of the dynamics of sales strategies as defined by the Sales Manager. Each SWAT Tech must complete minimum state mandated continuing education requirements annually.

Work conditions vary based on service being conducted, ranging from working in small attic spaces, to exterior applications. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The ability to apply any and all treatments used by GNPS. While performing the duties of this job, the employee is required to see, talk and hear. The employee is required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell. The ability to use equipment such as, ladders, flashlights, drills and PPE.  The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include Close vision.

The SWAT Tech works in all service areas, thus requiring frequent travel and outside work.  Inspections and work may necessitate crawling through attics and sub-floor crawl spaces. Minimum acceptable standards for performance are established by the Service Manager.

Reporting/Chain of Command:

Based on decision / information needed:
Tech support – Ops Manager,
Sales support – Sales Manager,
Admin support – CSR Manager

Supervision Exercised:

The SWAT Tech has no direct supervisory duties but may on occasion provide mentoring or training to new SWAT Techs.

Exemption Status: Non-Exempt

The Service Technician is responsible for technical pest control services, customer relations, surveying customers for satisfaction, company vehicle upkeep, and making additional sales when possible. Ongoing training to remain proficient in these areas is a must. The Service Technician reports to the Service Manager.

This position requires a clean driving record.

The Service Technician must have extensive experience in pest control solutions, including an understanding of integrated pest management strategies, chemical applications and safety procedures, and pest identification and eradication techniques. Each Service Technician must complete minimum state mandated continuing education requirements annually.

• Work conditions vary based on service being conducted, with examples ranging from working in small attic spaces, to exterior applications on large residences or commercial buildings.
• Frequent travel and outside work is required.
• The ability to apply any and all treatments used by GNPS. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell.
• The ability to use equipment such as, ladders, flashlights, drills and PPE. The employee must occasionally lift and/or move up to 75 pounds.
• Specific vision abilities required by this job include: Close vision.

Supervision Exercised:

The Service Technician has no direct supervisory duties but may on occasion provide mentoring or training to new technicians.

The Customer Service Representative (CSR) performs secretarial and general office work to assist with administrative duties. Responsibilities include, but are not limited to, answering phones, tracking information in relational databases, scheduling of work assignments, collections and billing, filing necessary contracts and paperwork, maintaining a clean office environment for clerical areas, and general office support, which may include additional duties as assigned. The Customer Service Representative frequently requires the prioritization of conflicting appointments, interaction with key industry representatives, and often requires tactful responses to complainants to assist in conflict resolution. The Customer Service Representative reports directly to the Customer Service manager.

• Critical-Thinking skills: These skills are required as the CSR will need to devise plans of action and assess those plans daily to ensure quality of customer service.
• Problem-Solving Skills: The CSR will need to be ready when problems arise, or be ready to anticipate problems before they happen.
• Communication Skills: The CSR will need to communicate with co-workers and customers on a regular basis.
• Organizational Skills: Multiple services, people and many moving pieces will require CSR to be excellent at multi-tasking.
• Proactive communication with customers via telephone, e-mail, or regular mail; managing database records; running various reports.
• Maintains solid customer relationships by handling their questions and concerns with speed, accuracy, and professionalism.
• Strong research skills are required to trouble-shoot customer problems.
• Processing customer payments via checks and credit cards. Processing deposits to the bank.
• Process and makes necessary calls/communication for all accounts receivable over 60/90/120 days past due.
• Processing of any additional reports or assistance to Controller or CSR manager as necessary.
• Additional duties as required

The CSR requires acceptable performance in general office equipment administration, including computer skills, phone mannerisms, and the ability to make calculations while remaining highly organized. It is necessary to have good multi-tasking skills as the job requires handling multiple accounts or tasks at one time. Experience in Pest Control is a plus. CSR needs to have good working knowledge of Microsoft Office and adaptability to our Service software.

To perform the job successfully, an individual should demonstrate the following competencies: Customer Service – Responds promptly to customer needs. Oral Communication – Listens and gets clarification. Attendance/Punctuality – Is consistently at work and on time. Dependability – Follows instructions, responds to management direction.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include Close vision.

The CSR is located in an indoor office environment and may be required to travel to more than one office location as predicated by company needs. Noise level is normally, moderate.

Supervision Exercised:

The CSR has no direct supervisory responsibilities, but may on occasion give guidance to supplemental staff.